Role Purpose:
The focus of the role is to contribute to the effective management of assigned suppliers, be the interface between assigned suppliers and internal departments. Deliver indemnity savings and reduce operational expense. Optimise the customer experience (improve customer satisfaction & reduce complaints), drive down customer & claims lifecycle - supporting the MSG's Claims Transformation Programme.
Key Responsibilities:
- Support procurement activity
- Manage suppliers against the SMF to include all stages of the contract lifecycle
- Conduct formal supplier meetings
- Operational performance management - SLAs/KPIs
- Contract management - compliance with contractual obligations
- Change management
- Risk management - identificatin and mitigation of operational and business risks
- Onging supplier due diligence
- Compliance with corporate governance
- Compliance with vision and values
- Foster a culture of continuous improvement and innovation
Key Skills and Knowledge:
- Supplier relationship management
- Supply chain management - desirable
- Ability to interpret and analyse data
- Knowledge of contracts - desirable
- Knowledge of insurance principles - desirable
- Excellent interpersonal communication skills
- Analytical and pragmatic approach
- Ability to communicate at all levels
- Attention to detail
- Ability to effectively prioritise to meet tight deadlines
- Good time management
- Team player
- Proficient in the use of Microsoft Office packages, particularly Excel
- Six Sigma/Lean training
- Having or working towards a recognised qualification such as CIPS
What are we doing to help us build a thriving, inclusive community?
Our ambition is to build a more diverse, equal and inclusive workplace for everyone and we have a mission statement in place to reinforce our commitment. However, that's the easy part!
Our key challenges are
- How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised and differences celebrated.
- How we strive to build our own internal community to better reflect the diverse communities we serve.
To help us achieve this, we have recently established an employee network called - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change.
Change won't happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future.
