Senior Outreach Support and Integration Officer

  • Job Reference: 00001791-1
  • Date Posted: 13 March 2023
  • Recruiter: ACH
  • Location: Bristol
  • Salary: £28,836 to £30,567
  • Sector: Administration
  • Job Type: Contract
  • Work Hours: Full Time

Job Description

Post: Senior Outreach Support and Integration Officer

Department: Support

Reports to: Support Team Leader

Working Hours: 37.5 hours a week

Salary: £28 836- £30 567 

Location: Bristol and South Gloucestershire

Contract: Fixed Term until end of March 2024

About ACH

Our vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives.

ACH is a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. We provide tailored integration services that not only help individuals, but also disrupt the systems that have entrenched inequalities in our society.

We have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, we have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country.

By working with us at ACH, you will be supporting refugees and migrants to build a better, brighter future.

Our vision

For all refugees coming to the UK to be successfully integrated into society with access to adequate accommodation, employment, and education.

Purpose of job

The Senior Outreach Support and Integration Officer (South Gloucestershire) will take a key role in the planning and delivery of resettlement and integration services for migrants, asylum seekers and refugees in South Gloucestershire. The Senior Outreach Support and Integration Officer will be responsible for coordinating with partners, delivering support services and planning and attending drop-in sessions and workshops in the community. 

Due to the nature of the activities, it is an essential criteria to have a full UK Driving Licence and access to a vehicle.

Key Responsibilities


  • Point of contact responding to queries relating to South Gloucestershire Homes for Ukraine and Asylum and Refugee Outreach Services.
  • Organising and delivering community-based workshops and drop in sessions.
  • Developing links with external organisations or agencies to promote the needs of asylum seekers and refugees, and create opportunities for partnership working.
  • Contributing to the induction of new starters and providing training and best practice advice to less senior colleagues.
  • Participating in external meetings with partners and stakeholders.
  • Completing detailed and high-quality needs and risk assessment for each person referred to service.
  • Developing a personalised plan of support for each person and ensuring that the plan of support is reviewed regularly.
  • Giving advice and support on a range of issues including housing, finance, education, employment, health and immigration, as required.
  • Supporting people with budgeting / registering with care providers / creating social networks / advocacy/ volunteering / training / employment opportunities etc.
  • Advising colleagues of most appropriate external agencies and referral partners for signposting and external referrals.
  • Effectively managing a designated caseload of tenants, as well as keeping accurate records and maintaining case files to a high standard.
  • Fully participating in team meeting, staff meetings, training sessions, supervision and any other relevant forum or communication processes.
  • Organising house meetings and visiting service users both at their properties and in the community.
  • Completing online or paper forms for employment, welfare benefits etc.
  • Any other tasks commensurate with the role.

This list is not exclusive or exhaustive, you may be asked to carry out other duties deemed necessary by your line manager.

For more information on the role and ACH please view the full job description here and our recruitment pack here

How to apply

To apply please complete our application form by clicking ‘Apply today’.

For an informal conversation or to find out more about ACH or the role, please don’t hesitate to contact our People and Culture Manager, Werner Lourens -

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent. Applicants need to have right to work in the UK and access to their own vehicle for business use to be considered for this role. We may close this role early, so please apply ASAP to avoid disappointment.