Senior Evidence and Insights Analyst
Salary range £38,764 - £45,897
Birmingham or Cardiff
Full Time – 37 hours per week
We currently have an exciting opportunity for a Senior Evidence and Insights Analyst to join our organisation. CCW is the independent voice for water consumers in England and Wales. Since 2005, we have helped thousands of consumers resolve complaints against their water company, while providing free advice and support. All of our work is informed by extensive research, which we use to champion the interests of consumers and influence water companies, governments and regulators.
Reporting to the Head of Evidence and Insights, the Senior Evidence and Insights Analyst is responsible for leading on the analysis and interpretation of data for CCW and providing direction to the Evidence and Insights Data Analysts. The Senior Evidence and Insights Analyst will be responsible for the collation, analysis and quality assurance of CCWs data, drawing together insight to inform operational and policy decisions. They will be responsible for ensuring that the data CCW holds is accurate and that it can be accessed by everyone in CCW through Power BI dashboards (which may be made external at a future date).
The Senior Evidence and Insights Analyst will also be responsible for the production of CCW’s annual household and business customer complaints reports which are published on our website, and for conducting assessments of water companies’ complaints handling to ensure that they are reporting in line with the complaints guidance.
The successful candidate will be able to use their proven technical and analytical skills and their solid organisational skills, including multitasking and time-management in order to deliver our mission to ensure people are well-informed, treated fairly and have confidence in their water services.
In exchange, we’ll offer you the chance to work in a rapidly changing, dynamic organisation and receive attractive benefits including a Civil Service pension and flexible working options.
By clicking ‘apply’ you will be taken to our careers page which will provide full details of criteria, details how to apply, as well as relevant forms to be downloaded, completed and returned.
The closing date for completed applications is 24th September 2023.