Senior Customer Caseworker

  • Job Reference: L211104G1
  • Date Posted: 4 November 2021
  • Recruiter: CCW
  • Location: Birmingham, West Midlands, England
  • Salary: £23,600 to £26,869
  • Sector: Call Centre / Customer Service
  • Job Type: Temporary
  • Work Hours: Full Time

Job Description

Senior Customer Caseworker

Temporary maternity cover for up to 9 months


37 hours per week

£23,600 to £26,869 per annum


Are you customer-focused and passionate about obtaining the right outcome for consumers?

CCW supports thousands of customers with complaints they have been unable to resolve directly with their water company.

In addition, we carry out research on a wide range of water issues and publish our findings to influence the future direction of the industry in a way that benefits consumers. Our Committees in England and Wales and team of Consumer Advocates represent consumer interests to a wide range of stakeholders, including Government, regulators and water companies.

We’re currently looking for Senior Customer Caseworkers to join our Consumer Relations Team. You will be a customer focused, experienced complaint handler with excellent organisation and communication skills.

The successful candidate will be able to use their experience of working in an office-based complaints environment, dealing with consumer complaints and enquiries, in order to deliver our mission of securing a fair deal for water consumers, now and in the future.

Next Steps…

By clicking ‘apply’ you will be taken to our careers page which will provide full details of how to apply, as well as relevant forms to be downloaded, completed and returned.

The closing date for completed applications is 18 November 2021.