Samples Coordinator - Customer Service Administrator

  • Job Reference: N211103B1
  • Date Posted: 3 November 2021
  • Recruiter: Panaz
  • Location: Burnley, Lancashire, England
  • Salary: On Application
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description


Due to our ongoing expansion and internal promotions, we are looking for an administrator to support our busy customer service department.

This is a permanent role based at our Global HQ in Hapton BB11 5ST, with excellent opportunities for career progression for someone who is keen to learn and develop new skills. Full internal training is on offer, supported by a tailored personal development plan which includes opportunities to obtain external / training / apprenticeship/ qualifications in line with your aspirations.

With this in mind, we are happy to consider applicants who are looking for their first step towards an office administration role. Candidates who are selected for interview must be able to evidence their organisational, communication and computer skills through our application form.

The role will involve:
  • Administration of samples orders, ensuring they are prepared and dispatched per customer requirements.
  • Customer onboarding using our ERP system.
  • Handling of customer enquiries, with support from the Customer Service Manager and customer service administration team.
  • To support the wider customer service administration team as required.

The successful candidate will be able to show:

  • Commitment to customer service excellence and Panaz' values.
  • Attention to detail and ability to problem solve.
  • Strong communication skills.
  • IT skills.
  • Self-motivated and positive approach.
  • Commitment to own development and learning.
Why join Panaz?
  • Salary depending on experience and contribution to the business - to be discussed on application and reviewed annually in June.
  • 3% of salary profit related annual bonus.
  • Early finish Friday at 3 pm.
  • 22 days holiday plus 8 bank holidays which increases to a maximum of 28 based on length of service.
  • Christmas closure.
  • Fully funded training and qualification opportunities and career development plans through ILM and other accredited professional bodies.
  • Company Sick Pay [following 1 years' service] and paid bereavement leave.
  • Death in Service benefit Assurance.
  • Quarterly Lunch & Learn/ Masterclass initiatives.
  • Generous staff discounts across a range of home furnishing products and ShieldPlus offering.
  • Free, onsite parking and bright, spacious offices, staff garden.
  • Wellbeing support via our Furniture Makers Charity.
  • Friendly/ family environment and various social events such as Summer and Christmas parties, sponsored walks, coffee mornings etc
  • Our Corporate Values in line with our ISO and Ethical Trading accreditations: To provide value and opportunity to all with respect and encouragement to all individuals both internally through our Key Leadership Principles as well as externally such as supporting community initiatives and ethical business practices.

By clicking'apply' you will be taken to our careers page to complete your application.