Lead Enterprise Facilitator

  • Job Reference: 00000714-1
  • Date Posted: 12 November 2021
  • Recruiter: Ashley Community Housing Ltd
  • Location: Birmingham
  • Salary: £21,000 to £24,000
  • Bonus/Benefits: Paid Sick leave after 6 months. 25 days holiday + 8 day statutory bank
  • Sector: Real Estate & Property
  • Job Type: Contract
  • Duration: 2 years up to 31/12/2023
  • Work Hours: Full Time

Job Description

Job Purpose                   To provide enterprise support to clients via one-to-one sessions and workshops for Pathways to Enterprising Futures Project and liaise/network with existing business support organisations to bridge the gap between ACH specialist advice and ongoing support

Line Manager               Project Manager

Location                       Birmingham

DBS Disclosure            Satisfy completion of an Enhanced DBS check

To comply with and understand ACH safeguarding policy and procedures and act where appropriate in relation to children and vulnerable groups regarding matters of safety, protection and wellbeing.

The Pathways to Enterprising Futures project aims to support the launch, stabilisation and growth of local businesses by offering bespoke business advice and training as well as offering employability support alongside the Job Coach.

Key Responsibilities 

  • To work with individual enterprises and with would-be entrepreneurs, to offer coaching, guidance and support, in relation to aspects of running a business such as legislation and regulation, development of products or services, market research, marketing, cash flow management, premises, human resources and financing. 
  • To deliver business triage sessions, fireside chats, digital and face-to-face coaching sessions and to use mainstream channels and social media as needed to engage with the client group.
  • To signpost clients to inhouse training on our online learning platform, Moodle and to provide sessions using this platform.
  • To signpost entrepreneurs to specialist sources of support and assistance where needed and facilitate access to mainstream business support entry points to suit the entrepreneurs needs.
  • To maintain strong connections with existing business support organisations, and initiatives, to ensure ease of access to relevant services and support for the entrepreneur.
  • To contribute towards monthly written reports, check-in calls when necessary.

Job Description:

  • To network both internally and externally to support the recruitment of learners.
  • To provide one to one sessions to clients (either digitally or face to face) offering enterprise information and guidance and signposting appropriately
  • Manage caseload of clients
  • To refer clients to Himilo’s online learning platform offering courses around entrepreneurship
  • Provide training alongside the platform when needed
  • To link business mentors to clients
  • Record all service users’ details onto Salesforce (online system) to track their progress
  • To complete all paperwork requirements in time for deadlines
  • To liaise with external business support organisations to build a proficient working relationship
  • To comply with all GDPR regulations.
  • To facilitate fireside chats and workshops (online)
  • Support client recruitment and local educational promotional activities.
  • Comply with all relevant ACH/Partner policies and procedures.
  • To support with the onboarding of volunteers for the project
  • Undertake such other duties as reasonably requested by your Line Manager.

Person Specification: 



Experience of offering advice and guidance to service users in a previous role. Experience can include in a coaching, mentoring or advisory capacity.


Knowledge of how to help set up businesses including the legal requirements, business planning process as well as access to Bristol markets and supply chains.


Good familiarity with the business support and development environment in Birmingham and their combined authority areas



Strong verbal and written communication skills with an ability to work across different cultures and communities.


Ability to maintain accurate records and manage a caseload of entrepreneurs


Confident Microsoft skills - Outlook, Excel, Word and PowerPoint.


Commitment to empowering refugees, providing advocacy and culturally sensitive support


A commitment to Equality and Diversity principles


A commitment to professional representation of ACH

Demonstratable experience of setting up and running abusiness in the U.K.


Knowledge of a community language(s)and/or lived experience of being a refugee


Demonstrable experience of working with refugees/asylum seekers


Understanding of the welfare benefits system


Local knowledge of support networks, including specialist agencies providing services for refugees in Bristol or Birmingham and their combined authority areas


Experience of utilising policies and procedures to ensure best practice principles are followed


Understanding of working with people with complex/multiple needs.


Level 4 or above in IAG





Important: To be considered for this role please include CV and a covering letter giving details of how you meet the role criteria.