Housing Officer

  • Job Reference: 00001785-1
  • Date Posted: 8 March 2023
  • Recruiter: ACH
  • Location: Bristol
  • Salary: £25,242 to £26,757
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Post: Housing Officer

Department: Housing

Reports to: Housing and Income Team Leader

Working Hours: 37.5 hours a week

Salary:  Band 3 £25,242 - £26,757

Location: 2nd Floor, Eden House, Eastgate Road Bristol, BS5 6XY

About ACH

Our vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives.

ACH is a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. We provide tailored integration services that not only help individuals, but also disrupt the systems that have entrenched inequalities in our society.

We have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, we have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country.

By working with us at ACH, you will be supporting refugees and migrants to build a better, brighter future. 

Purpose of job

To support the housing and income team in reducing voids and supporting our vulnerable refugee tenants to maintain their tenancy and assist in ensuring that income is maximised, and arrears of rent and other charges are kept to a minimum. Responsible for the delivery of a needs led service for the welfare of service users, developing and maximising their potential, personal growth, and development.

Key Responsibilities

  • Assisting the Team Leader and Housing Income Officer in carrying out assessments and

    selection of potential tenants, making accommodation offers and signing up selected tenants.

  • To assist the Housing Income Team Leader in the management ACH property rental

    income and tenant service charges within agreed budgets. This post is based within

    the Housing Income team which sits within the wider housing operational services.

  • Assisting the Team Leader and Housing Officer in the delivery of estate management

    services such as arranging and attending settling in visits with new tenants, carrying out

    property inspections in line with tenancy reviews for Fixed Term tenancies, liaising with

    Cleaning Team to ensure that the estates are in kept clean and tidy condition and to report any issues arising and making initial contact/investigation with respect to tenancy issues such as ASB.

  • In accordance with the complaint’s procedure, deal promptly with complaints, including those from tenants, promptly and effectively. Resolve, where possible, any issues raised.
  • To negotiate debt payment arrangements based upon the tenant’s income and expenditure commitments.

This list is not exclusive or exhaustive, you may be asked to carry out other duties deemed necessary by your line manager.

For more information on the role and ACH please view the full job description here and our recruitment pack here

How to apply

To apply please complete our application form by clicking ‘Apply. 

For an informal conversation or to find out more about ACH or the role, please don’t hesitate to contact our People and Culture Manager, Werner Lourens - werner.lourens@ach.org.uk.

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent. Applicants need to have right to work in the UK and access to their own vehicle for business use to be considered for this role. We may close this role early, so please apply ASAP to avoid disappointment.