Head of Company Engagement

  • Job Reference: L220921G
  • Date Posted: 21 September 2022
  • Recruiter: CCW
  • Location: Birmingham, West Midlands, England
  • Salary: £50,924 to £62,305
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Head of Company Engagement

Birmingham, Cardiff or Home-based

50,924 - 62,305 per annum

Perm - 37 hours per week

We're currently recruiting for a Head of Company Engagement to join CCW, covering the Central and Eastern, Northern and Wales regions. Here at CCW we support thousands of customers with complaints they have been unable to resolve directly with their water company and carry out research on a wide range of water issues and publish our findings to influence the future direction of the industry that benefits consumers. Our Committees in England and Wales and team of Consumer Advocates represent consumer interests to a wide range of stakeholders, including Government, regulators and water companies.

The role within CCW's Policy team is responsible for oversight of company performance and engagement, taking action to tackle issues, identifying and sharing good practice, and ensuring the effective implementation of the escalation framework. Reporting to the Director of Policy, Research and Campaigns They will be CCW's senior point of contact for the water companies assigned to their particular role; maintaining current knowledge of their performance and oversight of the key issues and all our engagement with them.

The successful candidate will be able to use their significant experience of working in the utilities sector or in a customer service delivery environment along with their strong people leadership and management skills in order to deliver our mission to ensure people are well-informed, treated fairly and have confidence in their water services.

In exchange, we'll offer you the chance to work in a rapidly changing, dynamic organisation and receive attractive benefits including a Civil Service pension and flexible working options.

This role is based in either of our Birmingham or Cardiff office with the flexibility to work at home in line with CCWs blended working policy or be home-based, with the requirement to travel within England and Wales when necessary. If home-based there is a requirement to attend the Birmingham office at least once per month along with other travel where required.

Full details and essential criteria for the role can be found by clicking apply'.

Next Steps

By clicking apply' you will be taken to our careers page which will provide full details of how to apply, as well as relevant forms to be downloaded, completed and returned.

The closing date for completed applications is 5 th October 2022.