DW Windsor Group is recognised globally as a leading manufacturer of exterior lighting equipment, powered by people with a shared passion for light and committed to delivering outstanding service to its customers. We are currently looking for a likeminded, driven Customer Support Representative to join our team in Hoddesdon.
This role is office based 5 days a week
Purpose of Job:
To respond to, input and progress all inbound quotations and other customer requests, through inbound E-mail, mail and telephone calls. To deal quickly and accurately with the information being passed on and liaise with other departments to ensure a high level of accuracy and professional approach to customer service.
- Deal professionally with quotation enquiries including Variant and Specials, ensuring timely processing;
- Accurately raise supporting documentation as required.
- Check price margins for quotes and keep accurate records within files as to how prices gathered;
- Prioritise and constantly check your work to ensure that errors are kept to an absolute minimum;
- Ensure accurate filing, archiving and retrieval of documents as and when necessary;
- React in a timely fashion to internal and external customer requests;
- Deal with customers in a professional manner to ensure timely response and that Customer Service “Best Practice” is used at all times;
- Accurately log and pass messages as required to other team members;
- Inform all customers by e-mail, letter or telephone of any and all information to their quotation or order to ensure they are fully informed of any changes or revisions;
- Accurately raise orders for quotations and ensure orders are checked thoroughly.
- You will be an effective communicator with strong attention to detail;
- You will be technically minded with an interest in manufacturing;
- You will be able to multi-task, prioritise, manage your time effectively and work well under pressure;
- You will have a confident telephone manner;
- You will have a positive can do attitude with a willingness to learn;
- You will have experience of working with Salesforce or a similar CRM;
- You will have a minimum one year’s experience in a similar customer service role.