Customer Support Representative

  • Job Reference: 00000392-1
  • Date Posted: 25 May 2021
  • Recruiter: DW Windsor
  • Website: https://www.dwwindsor.com/
  • Location: Hoddesdon
  • Salary: £18,000 to £23,000
  • Sector: Manufacturing Operations
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

This role is office based 5 days a week 

Purpose of Job: 

To respond to, input and progress all inbound quotations and other customer requests, through inbound E-mail, mail and telephone calls.  To deal quickly and accurately with the information being passed on and liaise with other departments to ensure a high level of accuracy and professional approach to customer service.

Key responsibilities:

  • Deal professionally with quotation enquiries including Variant and Specials, ensuring timely processing;
  • Accurately raise supporting documentation as required.
  • Check price margins for quotes and keep accurate records within files as to how prices gathered;
  • Prioritise and constantly check your work to ensure that errors are kept to an absolute minimum;
  • Ensure accurate filing, archiving and retrieval of documents as and when necessary;
  • React in a timely fashion to internal and external customer requests;
  • Deal with customers in a professional manner to ensure timely response and that Customer Service “Best Practice” is used at all times;
  • Accurately log and pass messages as required to other team members;
  • Inform all customers by e-mail, letter or telephone of any and all information to their quotation or order to ensure they are fully informed of any changes or revisions;
  • Accurately raise orders for quotations and ensure orders are checked thoroughly. 

Ideal Person:

  • You will be an effective communicator with strong attention to detail;
  • You will be technically minded with an interest in manufacturing;
  • You will be able to multi-task, prioritise, manage your time effectively and work well under pressure;
  • You will have a confident telephone manner;
  • You will have a positive can do attitude with a willingness to learn;
  • You will have experience of working with Salesforce or a similar CRM; 

Experience:

  • You will have a minimum one year’s experience in a similar customer service role.