Customer Support Representative

  • Job Reference: 00001137-1
  • Date Posted: 8 June 2022
  • Recruiter: DW Windsor
  • Website:
  • Location: Hoddesdon, Hertfordshire
  • Salary: £22,000 to £25,000
  • Sector: Manufacturing Operations
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

DW Windsor Group is recognised globally as a leading manufacturer of exterior lighting equipment, powered by people with a shared passion for light and committed to delivering outstanding service to its customers.  We are currently looking for a likeminded, driven Customer Support Representative to join our team in Hoddesdon.

Purpose of Job:

To respond to, input and progress all inbound quotations and other customer requests, through inbound E-mail, mail and telephone calls.  To deal quickly and accurately with the information being passed on and liaise with other departments to ensure a high level of accuracy and professional approach to customer service.

Key responsibilities:

  • Deal professionally with quotation enquiries including Variant and Specials, ensuring timely processing;
  • Accurately raise supporting documentation as required.
  • Check price margins for quotes and keep accurate records within files as to how prices gathered;
  • Prioritise and constantly check your work to ensure that errors are kept to an absolute minimum;
  • Ensure accurate filing, archiving and retrieval of documents as and when necessary;
  • React in a timely fashion to internal and external customer requests;
  • Deal with customers in a professional manner to ensure timely response and that Customer Service “Best Practice” is used at all times;
  • Accurately log and pass messages as required to other team members;
  • Inform all customers by e-mail, letter or telephone of any and all information to their quotation or order to ensure they are fully informed of any changes or revisions;
  • Accurately raise orders for quotations and ensure orders are checked thoroughly.

Ideal Person:

  • You will be an effective communicator with strong attention to detail;
  • You will be technically minded with an interest in manufacturing;
  • You will be able to multi-task, prioritise, manage your time effectively and work well under pressure;
  • You will have a confident telephone manner;
  • You will have a positive can do attitude with a willingness to learn;
  • You will have experience of working with Salesforce or a similar CRM;


  • You will have a minimum one year’s experience in a similar customer service role. 

Please note that this role is currently based in the Hoddesdon office 5 days a week.  We are unable to support any form of sponsorship for this role and so applicants must have a current base in the UK with full, unrestricted right to work in the UK now and in the future.