Customer Caseworker

  • Job Reference: A211117S
  • Date Posted: 17 November 2021
  • Recruiter: CCW
  • Location: Birmingham, West Midlands, England
  • Salary: £18,600 to £21,934
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description



Permanent – 37 hours per week

£18,600 - £21,934


Are you customer focused and passionate about obtaining the right outcome for consumers?

CCW supports thousands of customers with complaints they have been unable to resolve directly with their water company.

In addition, we carry out research on a wide range of water issues and publish our findings to influence the future direction of the industry in a way that benefits consumers. Our Committees in England and Wales and team of Consumer Advocates represent consumer interests to a wide range of stakeholders, including Government, regulators and water companies.

We currently have an opportunity for a Customer Caseworker to support our Consumer Relations team. You will use your excellent organisation and communication skills and proven customer complaints experience to handle enquiries and manage your own caseload of complaints in order to deliver our mission of securing a fair deal for water consumers, now and in the future.

The closing date for completed applications is 5 December 2021.  Interviews are scheduled for 14 & 15 December 2021

Due to the current situation surrounding Covid 19, interviews may be undertaken face to face in Birmingham or remotely using the appropriate technological platforms.


Next Steps…

By clicking ‘apply’ you will be taken to our careers page which will provide full details of how to apply, as well as all relevant forms to be downloaded, completed and returned.